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About Tier One Care - Your Trusted Home Care Provider - We Won't Be Beaten On Price

When it comes to providing compassionate, high-quality care without compromise, Tier One Care stands as a leading provider of home care services across the UK. We are dedicated to helping individuals maintain their independence and quality of life in the comfort of their own homes, where they feel most secure and content.

Our team of professional caregivers delivers personalized care services to people throughout the country, 24 hours a day, 7 days a week. Guided by our core values of compassion, person-centered care, professionalism, and reliability, we ensure every client receives the support they need to continue enjoying an independent and fulfilling life.

Whether you require occasional assistance a few times a week or comprehensive round-the-clock care to manage ongoing health needs, Tier One Care delivers exceptional support at unbeatable prices in the place you love most – your own home.

Our Comprehensive Care Services

Tier One Care is a fully managed provider of home care services that empower people to live comfortably and independently in their homes for longer. Our extensive range of services includes:

Personal Care: Dignified assistance with bathing, dressing, grooming, and toileting
Medication Management: Reliable reminders and administration support
Meal Preparation: Nutritious meals tailored to dietary requirements
Companionship: Meaningful social interaction and emotional support
Mobility Assistance: Safe support with walking, transfers, and exercise
Dementia Care: Specialized support for those with Alzheimer’s and other forms of dementia
Live-In Care: 24/7 care and support in the client’s home
Palliative Care: Compassionate support for individuals with life-limiting illnesses

We believe in delivering the highest standards of care by operating through dedicated local teams across the UK. Our approach allows us to offer truly personalized service with superior levels of monitoring and support compared to other care providers.

Unlike many introductory agencies, we directly employ and manage our caregivers, matching them carefully to each client’s specific needs, preferences, and interests. Every caregiver is supervised by an experienced manager and supported by our professional team, with access to 24/7 emergency assistance.

Why Choose Tier One Care?

There are many compelling reasons to select Tier One Care as your trusted home care provider:
Unbeatable Value Guarantee: We firmly believe that exceptional care shouldn't come with an exceptional price tag. Our "We Won't Be Beaten on Price" guarantee demonstrates our commitment to offering the highest quality care at the most affordable prices in the market.
Person-Centered Approach: We recognize that every individual has unique needs, preferences, and routines. That's why we develop personalized care plans tailored specifically to each client, ensuring they receive exactly the support they need while maintaining their dignity and independence.
Experienced and Compassionate Caregivers: Our care team consists of highly trained professionals who undergo rigorous vetting, including enhanced DBS checks, comprehensive reference verification, and intensive training. Each caregiver is selected not just for their qualifications but for their genuine passion for improving the lives of others.
Enhanced Training Programme: All our caregivers complete a comprehensive induction programme developed by our in-house specialists, with regular refresher training and advanced courses for specific conditions and care needs.
Fully Managed Service: We're not simply a care agency; we recruit, train, and supervise all our care staff to ensure consistent quality. Our thorough management approach means clients and their families can rely on dependable, high-quality care.
24/7 Support and Reliability: Care needs don't follow a 9-to-5 schedule, and neither do we. Our support team is available around the clock to address any concerns or changes in care requirements, providing peace of mind for clients and their families.
Local Service, National Standards: We provide care services across the UK through local teams who understand the communities they serve, while maintaining consistent, exceptional standards nationwide.

Our Core Values

At Tier One Care, our approach to providing outstanding home care is guided by four fundamental principles:

Compassion

We provide care with genuine empathy, understanding, and respect, recognizing the unique circumstances and emotions of each individual we serve. Our caregivers are selected not just for their skills, but for their natural compassion and desire to make a positive difference in people’s lives.

Person-Centered Approach

We believe in tailoring our services to meet the unique needs and preferences of each client, ensuring they remain at the center of all care decisions. This approach respects individuality and promotes independence, allowing clients to maintain control over their daily lives.

Professionalism

Our caregivers uphold the highest standards of professionalism, reliability, and integrity in all aspects of their work. From punctuality and appearance to confidentiality and communication, we ensure every interaction reflects our commitment to excellence.

Reliability

We understand the importance of consistency in care. Our clients and their families can depend on us to deliver the promised services without fail, providing peace of mind and stability in what can often be challenging circumstances.

Dementia Care Expertise

Our specialized dementia care service is designed to support individuals with Alzheimer's disease and other forms of dementia to live safely and comfortably in their own homes.
Our caregivers receive specialized training in person-centered dementia care techniques that help reduce anxiety, provide reassurance, and maintain familiar routines.
We understand the unique challenges faced by individuals living with dementia and their families. Our approach focuses on:
Maintaining familiar surroundings and routines
Providing meaningful activities that promote cognitive stimulation
Implementing strategies to manage behavioral changes
Supporting family members with guidance and respite

Our Rigorous Recruitment Process

The exceptional quality of our care begins with our meticulous recruitment process. We understand that our caregivers are the heart of our service, which is why we invest significantly in finding and retaining the very best talent.

Our comprehensive selection process includes:

Enhanced DBS checks
Thorough reference verification
Face-to-face interviews
Competency assessments
Situational judgment tests

Only candidates who demonstrate exceptional skills, genuine compassion, and unwavering commitment to providing outstanding care are invited to join our team. This selective approach ensures that every Tier One Care caregiver meets our exacting standards.

Once selected, our caregivers receive competitive compensation above industry averages, comprehensive benefits, and ongoing professional development opportunities. We believe that by valuing and supporting our team, we enable them to provide the highest quality care to our clients.

Live-In Care Solutions

For those requiring round-the-clock support, our live-in care services provide 24/7 assistance while allowing clients to remain in their own homes, surrounded by familiar comforts and memories. This alternative to residential care offers:
Continuous, personalized support
Maintenance of independence and choice
Companionship and emotional support
Peace of mind for family members
Often more cost-effective than residential care

Palliative Care Support

Our compassionate palliative care services focus on enhancing quality of life and providing comfort for individuals with life-limiting illnesses. Our specially trained caregivers work alongside healthcare professionals to:

Hear What Our Clients Says

Frequently Asked Questions

How do I know if home care is right for my loved one?

Home care is ideal for individuals who need assistance with daily activities but wish to maintain their independence and remain in familiar surroundings. Signs that home care might be beneficial include difficulty with personal care, meal preparation, medication management, or mobility; increased isolation; or safety concerns at home.

How are caregivers selected and trained?

Our caregivers undergo a rigorous selection process including enhanced DBS checks, comprehensive reference verification, and face-to-face interviews. Once selected, they complete extensive training covering all aspects of home care, from practical skills to communication and empathy. Many of our caregivers also receive specialized training in areas such as dementia care or palliative support.

How much does home care cost?

Care costs vary depending on the level of support needed and the specific services required. What remains constant is our “We Won’t Be Beaten on Price” guarantee. We’re committed to providing transparent pricing information and will work with you to find a care solution that fits your budget without compromising quality.

Can home care be arranged quickly in an emergency?

Yes, we understand that care needs can arise suddenly. Our team is equipped to respond rapidly to emergency situations, often arranging care within 24-48 hours when necessary.

Is funding available to help with care costs?

Many individuals may be eligible for financial assistance through local authorities or NHS continuing healthcare. Our team can provide guidance on exploring these options and assist with the application process where appropriate.

Talk to Us About Your Care Needs

Experience the difference compassionate, professional, and affordable care can make. Contact us today for a free, no-obligation consultation to discuss your care needs.

We Won’t Be Beaten On Price – Call Now!

Our friendly advisors are ready to help you understand your options and find the perfect care solution for you or your loved one.

Contact Us

Phone: 08085013866

Email: support@tieronecare.co.uk

Head office

182-184 High Street North

East Ham

London

E6 2JA

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